Programme
Our 2027 conference programme was carefully curated with expert speakers in the fields of hospitality, to help equip you with the insights and tools you need to make your hotel a success in 2027 and beyond.
Day One
11:00am - Registration opens
12:00pm - 12:40pm - Light lunch served
12:40pm - 12:45pm - Conference start and Conference Chair remarks
12:50pm – 1:50pm - Mamta Saha
People First is Not Soft. Plus Why People Leave, Why the Stay and what leaders can actually influence
1:50pm - 2:50pm - Karen Turton
Different not difficult - leading across generations, understanding the six generations workforce
2:50pm - 3:20pm - Break
3:20pm - 3:40pm - Kate Nicholls OBE MI
Industry Update
3:40pm - 5:10pm - Jazz & Ed Ampaw-Farr
Human leadership, performance, and building cultures where people want to stay and grow
5:10pm - 5:15pm - Conference close and Master Innholders Chair remarks
7:00pm - 7:30pm - Drinks reception commences
7:30pm - 8:00pm - Black tie dinner and Awards Ceremony - GM of the Future, the Neil Bannister Scholarship and Hotelier of the Year
8:00pm - 10:00pm - Dinner service
Day Two
8:00am - 8:50am - Breakfast
8:50am - 9:00am - Opening remarks from Zoe Jenkins MI
9:00am - 10:30am - Major Scotty Mills
Never Give In - Drawing on an extraordinary career as a Royal Marines Commando Officer and his work with elite sporting teams
10:30am - 11:00am - Break
11:00am - 12:30pm - Richard Shotton, sponsored by Casna
12:30pm - 3 :00pm - Conference close with Conference Chair, followed by a light lunch